Legal Document

Zetben Terms & Conditions — Full Version

Please read these terms and conditions carefully before using Zetben. Everything is written in plain, straightforward Bengali — no complex legal jargon, no hidden clauses.

Last Updated: January 1, 2026  |  Language: Bengali
Why These Terms Matter

Zetben's Terms That Keep You Protected

These Terms & Conditions aren't just for us — they exist to protect your rights too.

Your Information Is Safe

Your personal information is never sold to third parties at Zetben. Our Terms & Conditions include full details on how your data is protected.

Fair Payment Policy

Receiving your winnings on time is your right. Our payment policy is straightforward — no unreasonable delays, no unnecessary verification hassles.

Transparent Betting Rules

Every bet How each bet works and when a bet may be cancelled — it's all laid out upfront. No ambiguity at Zetben.

Fair Bonus Terms

Wagering requirements on Zetben bonus offers are stated clearly upfront. Bonuses are never cancelled here over hidden terms.

Age Verification & Security

Zetben strictly enforces an 18+ policy. Age verification is mandatory at registration — for your protection and ours.

Dispute Resolution

If you run into any issues, our support team is available 24 hours a day to assist you. The dispute resolution process is outlined in full within these Terms & Conditions.

01
General Terms & Conditions
The Foundation of Using Zetben

By using Zetben's website and related services, you automatically agree to these Terms & Conditions. Please read this document carefully before registering. Zetben reserves the right to update these terms at any time, and users will be notified prior to any changes.

These terms and conditions have been drawn up in accordance with applicable laws in Bangladesh and the requirements of our international gaming licence. Zetben is a licensed online betting platform, and all operations are conducted with full transparency.

Important: By opening an account and using any service on Zetben, you confirm that you are at least 18 years of age and are capable of understanding and complying with these Terms & Conditions.

When These Terms Apply

  • When using the Zetben website or mobile app
  • When participating in any game or Sports Betting
  • When making a deposit, withdrawal, or any other financial transaction
  • When accepting a bonus or promotional offer
  • When contacting Zetben's customer support

Zetben may update these Terms & Conditions from time to time. Continued use of the platform after any changes are published will be considered acceptance of the updated terms.

02
Account Registration & Verification
Account Security Guidelines

To register with Zetben, you must provide accurate and up-to-date information. Creating an account using false details is strictly prohibited, and Zetben reserves the right to close any such account at any time.

What You Need to Register

  • Valid national ID or passport number
  • An active mobile number (preferably linked to bKash or Nagad)
  • Valid email address
  • Date of birth — users under 18 years of age are not eligible to register

One Account Policy: Each individual may hold only one Zetben account. If multiple accounts are found under the same person, all accounts may be closed and balances forfeited.

KYC Verification

Zetben may request KYC (Know Your Customer) verification at any time for security purposes. As part of this process, you may be required to submit one or more of the following documents:

  • National ID photo (front and back)
  • A recent selfie or face verification
  • Bank statement or mobile banking history

Withdrawals may be temporarily held until KYC verification is complete. This is done solely to protect the security of your account.

Password & Account Security

Keeping your account password confidential is entirely your responsibility. Never share your password with anyone. If you notice any suspicious activity, contact Zetben Support immediately.

03
Betting Rules
Detailed Rules for Sports Bets & Games

There are a few key rules to follow when placing bets on Zetben. These rules apply equally to all users — no exceptions.

Bet Acceptance Terms

  • You must have sufficient balance in your account before placing a bet.
  • Pre-match bets are finalised before the match begins; once confirmed, no changes can be made
  • Zetben is not liable for bets lost due to internet disconnection during live betting.
  • Zetben reserves the right to void any bets placed at incorrect odds due to a technical error.

Maximum Bet Limit: Maximum bet limits vary by event and market, and may change based on your account history and the type of event.

Reasons for Bet Cancellation

Zetben may void a bet and return the stake in any of the following situations:

  • If a match or event is postponed or cancelled
  • If odds were set based on incorrect information
  • When incorrect odds are displayed due to a system error
  • If evidence of match-fixing or any other form of misconduct is found

Special Rules for Cricket Betting

Cricket betting is the most popular category on Zetben. Special rules apply for BPL, IPL, CPL, and international series. If a match is settled via the Duckworth-Lewis method, that method will be used to determine bet outcomes. If a match is shortened due to rain, results will be settled according to the applicable rules.

04
Payment & Withdrawal Policy
Rules for bKash, Nagad, and other payment methods

Deposits and withdrawals on Zetben are designed to be as simple and fast as possible. Bangladesh's most popular mobile banking methods — bKash and Nagad — are fully supported.

Payment Methods Minimum Deposit Withdrawal Processing Time Charges
BKash ৳ 200 1–3 hours Free
Nagad ৳ 200 1–3 hours Free
Bank Transfer ৳1,000 1–2 business days Free
Crypto Equivalent to $10 10–30 minutes Network Fee

Withdrawal Terms: Withdrawals are processed using the same method as your deposit. If you wish to withdraw via a different method, additional verification may be required.

Withdrawal Rules

  • Maximum daily withdrawal limit is ৳ 1,00,000
  • Monthly maximum withdrawal limits vary based on account level
  • Withdrawals above ৳ 10,000 are not permitted until KYC verification is complete
  • Bonus funds cannot be withdrawn directly — wagering requirements must be met first

Anti-Money Laundering Policy

Zetben strictly adheres to international anti-money laundering policies. If a suspicious transaction is detected, the account may be temporarily suspended pending investigation.

05
Bonuses & Promotional Offers
Welcome Bonus & Ongoing Offer Terms

Zetben's bonuses and promotional offers are a special benefit for our users. Each bonus comes with specific terms that must be followed.

Welcome Bonus

New users receive a welcome bonus on their first deposit. To qualify:

  • The minimum first deposit is ৳500
  • Wagering requirements must be met within 30 days of receiving the bonus.
  • Bonus wagering requirements are typically 10–20x the original bonus amount

Wagering Example: If you receive a ৳1,000 bonus and the wagering requirement is 10x, you'll need to place a total of ৳10,000 in bets before making a withdrawal.

Reasons for Bonus Cancellation

  • Attempting to claim bonuses through multiple accounts belonging to the same person
  • Any evidence of bonus abuse
  • Failure to meet wagering requirements within the specified time
  • Using bonuses in violation of the Terms & Conditions

Reload & Cashback Bonus

Regular users can access weekly reload bonuses and monthly cashback offers. The specific terms for each offer are listed alongside the respective promotion.

06
Account Suspension & Closure
When and Why an Account May Be Closed

Zetben wants every user to enjoy the platform fairly. That said, accounts may be suspended or permanently closed if rules are violated.

Reasons for Account Suspension

  • Failure to Complete KYC Verification
  • Suspicious Betting Patterns
  • Suspected promotion abuse
  • Payment Disputes or Chargebacks

Reasons for Permanent Closure

  • Registering with a false identity
  • Operating Multiple Accounts
  • Involvement in match fixing or any form of fraud
  • Harassing other users
  • Attempting to hack or manipulate the system

Balance Refund: If your account is closed, your valid balance will be refunded, but any bonus balance will be forfeited. In cases of fraudulent activity, the entire balance may be seized.

Self-requested account closure after completing verification

You can close your account at any time by contacting our support team. Please make sure to withdraw any remaining balance before the account is closed.

07
Responsible Gaming
For Safe and Responsible Betting Habits

Zetben believes gaming is a form of entertainment — not a path to addiction. That's why we place the highest priority on responsible gaming and are committed to keeping our users safe.

Zetben's Commitment: We genuinely care about every user's wellbeing and financial safety. Gaming should never become a source of harm.

Tools to Keep You in Control

  • Deposit Limit: Set daily, weekly, or monthly deposit limits
  • Betting Limits: Set a maximum stake per bet
  • Cooling-Off Period: Take a temporary break ranging from 24 hours up to 30 days
  • Self-Exclusion: Temporarily suspend your account for an extended break

If you or someone you know is struggling with a gambling problem Responsible Gaming page for detailed support.

08
Legal Matters & Liability
Dispute Resolution & Governing Law

Zetben is an internationally licensed online gaming platform. These terms and conditions are drawn up in accordance with international gaming laws and applicable regulations.

Limitation of Liability

Zetben is not liable for the following:

  • Bets lost due to internet disconnection
  • Delays caused by third-party payment gateways
  • Transactions resulting from the user's own error
  • Unexpected technical errors beyond our control

Dispute Resolution Process

  1. Start by contacting Zetben's customer support team.
  2. If unresolved within 72 hours, submit a formal complaint
  3. Independent international arbitration is available if required.

Contact: For any legal matters or questions about our terms and conditions, please email us: support@zetben.bet

Intellectual Property

Zetben's logo, website design, content, and software are the exclusive property of Zetben. Using, reproducing, or distributing any of these without prior permission is strictly prohibited.

Frequently Asked Questions

Frequently Asked Questions about Terms & Conditions

The most frequently asked questions about Zetben's terms and conditions.

Yes, Zetben may update its Terms & Conditions as needed. However, you will be notified by email or via the website before any changes take effect. Continued use of the service after updated terms are published will be considered acceptance of those changes.

Absolutely. Accepting a bonus on Zetben is entirely optional. If you choose to play with your own deposit without claiming a bonus, no wagering requirements apply and you can withdraw at any time.

If your account is closed for reasons other than a rule violation, your valid balance will be refunded in full. However, if fraudulent activity is confirmed, your balance may be forfeited. Contact support for more details.

Limited play is available without KYC, but large withdrawals are not permitted until verification is complete. KYC is mandatory for withdrawals exceeding ৳10,000. We strongly recommend completing your KYC as soon as possible to keep your account secure.

Yes, Zetben's full terms and conditions are available in Bengali. We believe that when users can read the terms in their own language, they're better equipped to make informed decisions.
Get Started Now

Read the terms? Now join Zetben

Zetben's terms and conditions are transparent and fair. Register now and enjoy a safe betting experience.

By registering, you agree to Zetben's Terms & Conditions

বাংলা